Do you have a problem or a question?

 

Don't take it home with you, we are here to help.

 

STEP 1

If you have a general problem, speak to any member of staff. If they are unable to help you  themselves, they will refer you to the person responsible.

 

Academic - If you have a problem about the academic part of your course, please speak to your teacher or to the Director of Studies.

Accommodation - If you have a problem with your accommodation, please speak to the Student Services Coordinator.

Administration - If you have a problem regarding any other part of your course, you should talk first to the staff in the Administration office.

 

STEP 2

If you are not satisfied with the outcome in Step 1, please speak to the School Director.

Every effort will be made to resolve your problem or question within the school.

 

STEP 3

If you are still not satisfied with the outcome, we will help you refer the matter to the EF Head Office.

 

* * * * *

If you would like to finish your program earlier than the original date planned, please talk to the School Director

After, the Administration Coordinator will contact the EF sales office in your home country or representative sales office for your home country. In all cases the Enrolment Fee and Optional Cancellation Insurance are non-refundable.

 

If you are an International Language School Student, You need to give at least 4 weeks notice before canceling your program and sign a Course Change Notification Form. You will then be refunded the amount stipulated by the sales office in your country or representative office for your home country.

If your program is 4 weeks or less you will not receive any refund.

 

If you are an Academic Year or Semester Student and you decide to end your program in the first week, the company will retain a cancellation fee stipulated by the sales office in your country or representative office for your home country.

 

If you end your program after the first week and before the end of the eighteenth week you will be refunded the amount stipulated by the sales office in your country or representative office for your home country.

 

Please note that no refunds can be made at the school in Toronto. All refunds are made in the country where you booked your program.

 

If you would like to change your Course please talk to the Administration Coordinator

 

The Administration Coordinator will contact the EF sales office in your home country or representative sales office for your home country and you will need to sign a Course Change Notification Form and pay a course change fee which is the equivalent of CA$65. You can only change your course starting any Monday.

 

If you would like to transfer to another EF School, please talk to the Administration Coordinator

 

The Administration Coordinator will contact the EF sales office in your home country or representative sales office for your home country and you will need to sign a Transfer Form and pay a transfer change fee which is the equivalent of CA$60 for International Language School students and CA$295 for Academic Year and Semester students.

If you would like to change your study level, please talk to your General English teacher

Your General English teacher understands your English level very well, because he or she teaches you every day and evaluates your progress. Your General English teacher can make a recommendation to the Director of Studies about whether or not you are ready to move up or down in study level. However, level changes are requested every other Monday, in class.

If you have any concerns about your home-stay or residence accommodation, please talk to the Student Services Coordinator

The Student Services / Accommodation Coordinators will help you to find a solution to any concerns you may have with your accommodation. If you would really like to change your accommodation for any reason that is not deemed a real emergency by EF, you will be required to give 2 weeks notice if you are an International Language School student or 4 weeks notice if you are an Academic Year or Semester Student. If you have already moved once and would like to move again for any reason which is not deemed as a real emergency by the Accommodation Coordinator you will also need to give the same notice periods as above and pay an accommodation change fee which is the equivalent of $80CDN.

 

If you need any other kind of help, please talk to the school staff, even if it is not directly related to school matters. We are always ready to listen.